Privacy policy

2.1            To provide information about our solutions and services

We use the account information you provide when becoming an Emersya customer to send you emails and notifications about billing, account management and other administrative matters.

We also use your information to provide customer support, as well as to recommend new solutions and/or services.

2.2           To provide access to the Emersya Platform and solutions

We use the account information you provide when becoming an Emersya customer to provide access to the Emersya Platform, solutions and services. For example, we use your name and the email address you provide when creating your user account to authenticate you when you log in to the Emersya Platform. We use your payment information to process payments for your subscription to Emersya’s technology and for any paid services we provide. We may also use your account information to investigate and help prevent security incidents.

2.3           To market and promote the subscription service

We use personal data to market and promote Emersya’s solutions and services. For example, we may use your name and email address to send information or content that we believe may be of interest to you. You may opt out of receiving this promotional content by following the instructions located in each communication we send you. If you unsubscribe from our marketing lists, we will continue to contact you regarding administrative matters related to your Emersya subscription and to respond to your direct requests. Where required by law, we will only send marketing communications with your consent; otherwise we will market and promote our solutions and services on the basis of our legitimate business interests.

We may reach out to you by telephone to discuss other Emersya solutions and/or services you might be interested in. If you have an online meeting scheduled with an Emersya representative, we may record and transcribe the call. You will be notified before the recording starts and will have the opportunity to opt-out of the call being recorded.

We may use information collected from third-party service providers and other sources in combination with other information we collect through other channels (as described in this Privacy Policy) for the purposes of providing you with personalised communications, updates, improved solutions, event promotion, and generally to improve your user experience.

2.4           Other purposes if we obtain your consent

We may use your data for additional purposes — for example, to collect customer feedback or create testimonial content — when you give us consent to do so. If we wish to use your information for any other purpose, we will ask for your consent, and will only use your information for the purpose(s) for which you granted consent (unless we are legally required otherwise).

2.5           Legal basis for processing personal data (EEA and UK visitors only)

The legal grounds on which we collect and process your personal data depend on the type of information and the specific context in which it is collected. In most cases, we process your personal data when:

• you have given us your consent;
• the data is required to perform a contract or take steps prior to entering into a contract with you;
• the processing is necessary for our legitimate business interests and is not overridden by your data-protection rights or fundamental freedoms.

In certain situations, we may also be legally required to collect and process your personal data. When this is the case, we will inform you at the time of collection whether providing your data is mandatory and explain the consequences of not providing it. If we rely on our legitimate interests (or those of a third party) as the basis for processing your data, we will clearly explain what those interests are at the time your personal data is collected.

2.6           Profiling and automated processing for marketing purposes

As part of our marketing and relationship-management activities, Emersya uses certain forms of automated processing (profiling) to better understand and serve our prospective and existing customers.

We may use information you provide through our website forms or other interactions — together with additional business information that becomes available during our relationship — to enrich your contact profile in our customer relationship management (CRM) system.

This information helps us:

• assess your level of interest in our products and services through lead-scoring models;
• send you personalised communications and recommendations based on your expressed preferences or professional interests; and
• ensure that our marketing messages remain relevant and useful.

Profiling activities are carried out either with your consent (for example, when you subscribe to marketing communications) or on the basis of Emersya’s legitimate interest in developing its customer relationships and promoting its services.

You have the right to object at any time to the processing of your personal data for direct-marketing or profiling purposes. To do so, you can:

• click the “unsubscribe” link included in any marketing email, or
• contact us directly at contact@emersya.com

We do not use profiling or automated decision-making that produces legal or similarly significant effects on individuals. All decisions to contact or engage with you involve human review and oversight.